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A letter of complaint is a common task in General Training IELTS Task 1.
Examples include letters of complaint to
Look at the question below and follow my steps to write an effective letter of complaint.
You are a student at an English language school in London and you have been experiencing some problems in the flat. Write a letter to the landlord. In your letter
It is very important to get the opening and closing of a letter correct, as this sets the tone for the rest of the letter.
If you start with a very formal tone (Dear Sir or Madam) you must maintain that tone throughout (see How to use a formal or informal tone)
How would you start the letter above?
I would guess that you know your landlord‘s (first?) name, but for IELTS it’s probably safer to use Dear Mr/Mrs Smith and maintain a semi-formal tone.
The same goes for your neighbour – this could depend on their age/how well you know them, so the rules are quite relaxed.
But for a bus company, shop or the council use ‘Dear Sir or Madam’.
*Never start a letter with ‘Greetings!’. This is old-fashioned and inappropriate for any kind of letter.
‘Greetings’ simply means the way you ‘greet’ someone, or the way you open a letter.
You may also need to introduce yourself (see the model below – it’s a good time to use Present Perfect e.g. to say how long you’ve been renting).
Start by saying something positive if you want to, and then lead into the problem e.g.
I was extremely happy with the (phone/flat) when I (bought it/moved in). However, I soon started experiencing a number of problems.
You may not have any other complaints, but it’s good to give further evidence to justify your complaint.
Take great care when you start with ‘Not only‘ – it causes ‘inversion’ (see my full lesson on How to use ‘not only…but also’).
Normal word order: IT WAS cold.
Inversion: Not only WAS IT cold,…
This is a whole other lesson (coming next), as there are many ways of reporting what you were told by the shop manager or by the bus driver.
Here are a few patterns you can use:
Notice the tense change from:
Direct speech: ‘I’ll fix it’.
Indirect speech: ‘You said you would fix it’.
Yours sincerely, … (you know the name of the person you are writing to)
Yours faithfully, ... (you don’t know the name)
Regards or Best regards is also totally acceptable.
Dear Mr Smith
I am one of the tenants at your property in Brick Lane, and am writing to complain about the fact that we have not had any hot water or heating in our house for the past 2 weeks. This is making our lives very uncomfortable, especially as it is the middle of winter.
As you know, we’ve been living in this house since June, and have always paid our bills and rent on time. Ten days ago you promised to send a workman to our house within 2 days but no one came. After calling many times, the workman eventually arrived at the house five days later. Unfortunately he said he could not fix the problem because the water heater was too old. We are now extremely unhappy about this situation.
We are unable to go on living in the house in these conditions and we would ask you to fix the problem as a matter of urgency. Unless the heater is fixed or replaced within the next 24 hours, we will be forced to look for alternative accommodation. We also request a 50% refund on our rent for the period we have been without any hot water or heating.
We look forward to hearing from you soon.
Regards,
Fiona Wattam
In a nutshell
Get the full GT Writing Course with feedback and Speaking lessons in The Members Academy.
My 28-Day General Training Writing Course is designed to help you develop your ability to write in both formal, informal and semi-formal styles.
It takes you step by step through both Task 1 and Task 2 with
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Fiona, this piece has really helped in guiding me. i really appreciate.
Thank you.
You’re very welcome Oladigbolu – let me know if you have any questions,
Best wishes
Fiona
Hello !
Where i can find the sample ?
Hi Alice
Sorry which sample are you looking for please?
Best wishes
Fiona
I am a beginner of ielts. I want to learn about GT all modules.
Hi Savitha. Well this is a great place to start! Just click on the ‘TABS’ or ‘CATEGORIES’ in the sidebar to find LOTS of useful material to help you with GT all modules.
Let me know if you need anything specific,
Best wishes
Fiona